Terms of Service

Effective Date: July 25, 2026  |  Last Updated: July 25, 2026

1. Acceptance of Terms

By accessing, browsing, or using the Website located at chopt-freshsalads.rest, placing an order, creating an account, or otherwise engaging with any service offered by Chopt Fresh Salads, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, along with our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and Chopt Fresh Salads. This agreement is entered into as of the date you first access or use the Website or services. If you are using the Website or services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

You must be at least 18 years of age to use this Website and our services independently. If you are between the ages of 13 and 17, you may only use the Website with the supervision and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. We do not knowingly collect personal information from children under the age of 13.

Your continued use of the Website following any modification to these Terms constitutes your acceptance of such modifications. We recommend reviewing these Terms periodically to ensure you remain informed of any updates.

2. Description of Services

Chopt Fresh Salads is a food service business operating in the United States. Through our Website and associated digital platforms, we offer the following services and features:

• Online Ordering: Customers may browse our menu and place orders for fresh salads, wraps, grain bowls, beverages, and other food and beverage items for pickup or delivery.
• Menu Information: We provide detailed information about our menu items, including ingredients, nutritional data, allergen disclosures, and pricing.
• Account Management: Users may create personal accounts to manage order history, save preferences, store payment methods, and access loyalty rewards where applicable.
• Loyalty and Rewards Programs: We may offer loyalty points, promotional codes, gift cards, or special offers through our Website from time to time.
• Catering Services: We may provide catering options for corporate events, personal celebrations, and group orders subject to availability and additional terms.
• Customer Support: We provide support services to address inquiries, feedback, complaints, and order-related issues through email and other contact methods.
• Informational Content: We publish blog posts, nutritional guides, recipes, and other health and wellness content related to fresh food and healthy eating.

We reserve the right to modify, suspend, discontinue, or restrict access to any part of our services at any time, with or without notice, and without liability to you or any third party. Menu items, prices, availability, and service areas are subject to change without prior notice.

Our food services are subject to applicable food safety regulations, including those enforced by the United States Food and Drug Administration (FDA), the United States Department of Agriculture (USDA), and applicable state and local health departments. We are committed to maintaining compliance with all applicable food handling, labeling, and safety standards.

3. User Account Registration and Obligations

To access certain features of our Website, including placing online orders and participating in loyalty programs, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and complete.
• Keep your account password confidential and not share it with any third party.
• Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.
• Accept full responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate your account at our sole discretion if we determine that you have violated these Terms or engaged in any conduct that we deem harmful to our business, other users, or third parties.

4. Prohibited Activities

As a condition of your use of the Website and services, you agree not to engage in any of the following prohibited activities:

• Unlawful Use: Using the Website or services for any purpose that violates applicable federal, state, or local laws or regulations, including but not limited to the Federal Trade Commission Act (FTC Act), state consumer protection laws, and food safety regulations.
• Fraudulent Conduct: Submitting false or misleading information, impersonating another person or entity, or engaging in any form of fraud, including fraudulent payment or order submissions.
• Unauthorized Access: Attempting to access, hack, or disrupt any portion of the Website, servers, or databases, or circumventing any security measures we employ.
• Data Scraping: Using automated tools, bots, crawlers, scrapers, or similar technologies to extract data from the Website without our express written permission.
• Spam and Harassment: Sending unsolicited commercial communications, harassing or threatening other users or our employees, or engaging in abusive behavior through our contact channels.
• Intellectual Property Infringement: Copying, reproducing, distributing, modifying, or creating derivative works based on our content, trademarks, or other intellectual property without our prior written consent.
• Malicious Code: Uploading, transmitting, or distributing viruses, malware, or any other malicious code that may harm the Website or its users.
• Interference: Interfering with or disrupting the integrity or performance of the Website or the data it contains.
• Commercial Exploitation: Using the Website or its content for commercial purposes other than those expressly authorized by us, including reselling our products or services without authorization.
• Misuse of Promotions: Exploiting promotions, discount codes, loyalty points, or rewards programs in ways that violate applicable promotional terms or involve fraud.
• Violation of Third-Party Rights: Using the Website in any manner that infringes upon the rights of third parties, including privacy rights, intellectual property rights, or contractual rights.

Violation of these prohibitions may result in the immediate suspension or termination of your account, cancellation of pending orders, and potential legal action. We cooperate with law enforcement authorities and will disclose information about users where required by law or court order.

5. Ordering, Payment, and Pricing

5.1 Orders

When you place an order through our Website, you are making an offer to purchase food and beverage items subject to these Terms. We reserve the right to accept or decline any order at our discretion. An order is confirmed only upon receipt of a confirmation email or notification from us. We are not responsible for orders that fail to transmit due to technical issues, connectivity problems, or errors on your device.

Please review your order carefully before submitting, as orders may not be modifiable after submission. We will make reasonable efforts to accommodate modification requests, but cannot guarantee changes once an order has been processed.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable sales taxes, delivery fees, and service charges where applicable. Prices are subject to change without prior notice. Any promotional prices are valid only for the stated promotional period and subject to any applicable promotional terms and conditions.

5.3 Payment

We accept major credit cards, debit cards, and other payment methods as indicated on the Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete. You authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and fees.

All payment transactions are processed through secure, third-party payment processors. We do not store full credit card numbers on our servers. Your payment information is handled in accordance with Payment Card Industry Data Security Standards (PCI DSS).

5.4 Refunds and Cancellations

Refunds and cancellations are handled on a case-by-case basis. If you experience an issue with your order — including incorrect items, quality concerns, or non-delivery — please contact us promptly at [email protected]. We will review your request and, if appropriate, issue a refund, credit, or replacement. Refunds, if approved, will be processed to the original payment method within a reasonable timeframe as permitted by your financial institution.

6. Allergen and Dietary Information

We take food allergens seriously and strive to provide accurate allergen and ingredient information on our menu. However, due to the nature of food preparation environments, we cannot guarantee that any menu item is entirely free from cross-contact with allergens. Our kitchens handle common allergens including but not limited to tree nuts, peanuts, gluten, dairy, eggs, soy, shellfish, and fish.

If you have a severe food allergy or dietary restriction, we strongly encourage you to contact us directly before placing an order. Chopt Fresh Salads shall not be liable for adverse reactions resulting from allergen exposure where you have not disclosed your allergy or where cross-contact has occurred despite reasonable precautions. This information is provided in compliance with applicable FDA food labeling requirements.

7. Intellectual Property Rights

All content available on the Website — including but not limited to text, graphics, logos, images, photographs, video content, audio clips, data compilations, menu designs, recipes, and software — is the exclusive property of Chopt Fresh Salads or its licensors and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable trade secret laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial use in connection with our services. This license does not include the right to:

• Reproduce, duplicate, copy, sell, or exploit any portion of the Website or its content for commercial purposes without our express written consent.
• Modify, create derivative works from, or adapt any content found on the Website.
• Use any data mining, scraping, or data extraction tools.
• Remove or alter any copyright, trademark, or other proprietary notices.
• Frame or mirror any portion of the Website without prior written permission.

The Chopt Fresh Salads name, logo, and all related product names, service marks, trade dress, and slogans are trademarks or registered trademarks of Chopt Fresh Salads. Nothing in these Terms grants you any right to use any of our trademarks without our prior written consent.

If you believe that any content on our Website infringes upon your copyright, please notify us at [email protected] with the information required under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services, including but not limited to delivery platforms, social media networks, and payment processors. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party websites or services. Your use of third-party websites is entirely at your own risk and subject to the terms and conditions and privacy policies of those third parties.

We are not responsible for any transactions, disputes, or interactions you may have with third-party service providers, including delivery partners. Any delivery services arranged through third-party platforms are subject to the terms and conditions of those respective platforms.

9. Disclaimers — "As-Is" Basis

Without limiting the foregoing, we do not warrant or represent that:

• The Website will be available, uninterrupted, timely, secure, or error-free at all times.
• The information and content on the Website are accurate, complete, reliable, or current.
• The Website or its servers are free of viruses or other harmful components.
• Any defects or errors in the Website will be corrected.
• The results obtained from using the Website or our services will meet your expectations.
• Nutritional information provided is entirely accurate, as natural variations in food products may cause differences from stated values.

Nothing in these Terms shall limit or exclude any warranties or liabilities that cannot be excluded under applicable law, including consumer protection laws enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45 et seq.).

10. Limitation of Liability

In no event shall our total cumulative liability to you for all claims arising out of or related to these Terms or your use of the Website or services exceed the greater of: (a) the total amount paid by you to Chopt Fresh Salads in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred United States Dollars ($100.00).

Some states do not allow the exclusion or limitation of certain damages. If you reside in such a state, the above limitations may not apply to you to the extent required by applicable law. In such cases, our liability shall be limited to the fullest extent permitted by applicable state law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Chopt Fresh Salads, its officers, directors, shareholders, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use or misuse of the Website or our services.
• Your submission or transmission of any content through the Website.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• Any fraudulent, negligent, or wrongful act or omission by you.
• Any dispute between you and a third party arising from your use of our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and handling of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to the collection and use of your personal information as described in our Privacy Policy.

To the extent applicable, your rights and our obligations regarding personal data are governed by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) (where applicable), and other applicable United States federal and state privacy laws. For California residents, our Privacy Policy details your specific rights regarding access, deletion, and opt-out of the sale or sharing of personal information.

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based data transmission can be guaranteed to be 100% secure, and we cannot guarantee absolute security of your information.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the services — including any question regarding their existence, validity, interpretation, breach, or termination — shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which our principal place of business is registered, without giving effect to any principles of conflicts of law.

Subject to the arbitration provisions set forth in Section 14 below, you agree that any legal action or proceeding arising under or related to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods (CISG), the application of which is expressly excluded.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us in good faith and attempt to resolve any dispute informally by sending written notice of your dispute to [email protected]. We will attempt to respond and resolve the dispute within thirty (30) calendar days of receipt of your notice. If the dispute is not resolved within this period, either party may proceed with formal dispute resolution as described below.

14.2 Binding Arbitration

Except for disputes that qualify for small claims court, any dispute, claim, or controversy arising out of or related to these Terms or your use of the Website or services — including any question of arbitrability — shall be resolved by binding individual arbitration administered by a recognized arbitration organization, such as the American Arbitration Association (AAA), under its applicable Commercial Arbitration Rules. The arbitration shall be conducted in English and in the United States.

The arbitrator shall have the authority to award any remedy that would be available in a court of law, subject to the limitations set forth in these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

14.4 Exceptions

Notwithstanding the foregoing, either party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. You also retain the right to pursue a claim in small claims court for disputes that fall within the jurisdictional limits of such court.

15. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use the Website or any of our services. We reserve the right, in our sole discretion and without prior notice or liability, to:

• Terminate or suspend your access to the Website or services for any reason, including without limitation if we believe you have violated these Terms.
• Discontinue any or all aspects of the Website or services at any time.
• Remove or disable your user account and any associated data where permitted by law.

You may terminate your relationship with us at any time by discontinuing your use of the Website and deleting your account. To request account deletion, please contact us at [email protected].

Upon termination for any reason, the following provisions shall survive: Sections 7 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law), 14 (Dispute Resolution), and 16 (Miscellaneous Provisions), as well as any other provisions that by their nature should survive termination.

16. Changes to These Terms

We reserve the right to amend, modify, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a notice on the Website.

Your continued use of the Website or services following the posting of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree to the modified Terms, you must discontinue your use of the Website and services and, if applicable, delete your account. We encourage you to review these Terms periodically to stay informed of any updates.

Material changes to these Terms — such as changes affecting your legal rights or obligations — will be communicated with at least thirty (30) days' notice where practicable, unless immediate implementation is required by law or to prevent harm.

17. Electronic Communications

By using our Website and providing your email address, you consent to receive electronic communications from us, including order confirmations, account notifications, promotional emails (where you have opted in), and other service-related messages. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional email communications at any time by following the unsubscribe instructions included in such emails or by contacting us at [email protected]. Please note that even after opting out of promotional communications, you may still receive transactional or service-related emails necessary for the administration of your account and orders.

18. Force Majeure

Chopt Fresh Salads shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic conditions, government actions or regulations, labor strikes, supply chain disruptions, cyber attacks, internet or utility outages, fire, flood, or civil unrest. We will make reasonable efforts to resume normal operations as quickly as practicable under such circumstances.

19. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

The parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the provision, and the remaining provisions of these Terms shall remain in full force and effect.

20. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies posted on the Website, constitute the entire agreement between you and Chopt Fresh Salads with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, understandings, negotiations, and discussions between the parties, whether oral or written, relating to such subject matter.

No waiver by us of any breach or default of any provision of these Terms shall be deemed a waiver of any subsequent breach or default, nor shall it affect the other terms of these Terms. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

No amendment to or modification of these Terms shall be binding unless made in writing and posted on the Website by us in accordance with Section 16.

21. Miscellaneous Provisions

• Assignment: You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
• No Agency: Nothing in these Terms shall be construed to create any partnership, joint venture, agency, franchise, or employment relationship between you and Chopt Fresh Salads.
• Headings: Section headings used in these Terms are for convenience only and shall not affect the interpretation of any provision.
• Language: These Terms are drafted in the English language. In the event of any conflict between an English version and any translated version, the English version shall prevail.
• Accessibility: We strive to ensure our Website is accessible in accordance with applicable laws and standards. If you experience accessibility barriers, please contact us so we can assist.

22. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our services, please contact us using the information below:

These Terms of Service were last reviewed and updated on July 25, 2026. © 2026 Chopt Fresh Salads. All rights reserved.